Did you receive suspicious messages from "info@genso.game"?

6/28/2024
Did you receive suspicious messages from "info@genso.game"?

Thank you for always playing GensoKishi Online.

Our email address "info@genso.game" was used fraudulently to send numerous SCAM emails with subjects such as "Claim your tokens", "Claim Your Gift", and "Delivery Status Notification" on June 19, 2024, and June 27, 2024. We deeply apologize for any inconvenience this may have caused.

■Overview of the Situation:

  • Date and Time of Occurrence: June 19, 2024, and June 27, 2024
  • Affected Email Address: info@genso.game
  • Impact: While no personal or account information of recipients has been confirmed to be leaked, there seems to have been some emails sent without our consent.

Please note that we have not used this account officially for several months, including the occurrence dates, so any emails received from info@genso.game are SCAM emails.

■Measures and Future Actions:

Immediately after confirming the fraudulent use, we took the following actions:

  • Conducted a security check and reconfiguration of our mail server.
  • Enhanced monitoring of all related systems and implemented measures to prevent recurrence.

■Request to Customers:

If you have received any suspicious email, please be cautious of the following:

  • Do not click any links: Avoid opening any links or attachments in the email.
  • Do not provide personal information: Do not enter personal information or passwords as instructed by the email.
  • Delete the email: Promptly delete any suspicious emails.
  • Contact Information: user-support@genso.game

If you have any questions or concerns regarding this matter, please contact us at the above address.

We apologize once again for any inconvenience caused. We will continue to strengthen our security to ensure a safe and secure service for all users.

Thank you for your understanding and cooperation.

◆ Genso Online -META WORLD- Community

Official Site : https://genso.game/
X(Twitter) : https://twitter.com/genso_meta
Discord : https://discord.gg/gensometaverse
LINE : https://lin.ee/fRx2vvE
Telegram (English): https://t.me/gensometamain
Telegram (Chinese): https://t.me/gensometazw
Telegram (Japanese): https://t.me/gensometajpn
YouTube : https://www.youtube.com/channel/UCMi4wGMEWgC9VVps8d_NLDA

 

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