Regarding Customer Support Response Times
Thank you for playing GensoKishi Online.
Our customer support has been receiving many types of inquiries on various subjects and we appreciate all of the inquiries we receive. Although our constant priority is to provide exceptional customer service, our resources are currently being focused on BOT countermeasures and illegal gameplay investigations/monitoring. As a result, it has been difficult for us to respond to all of your inquiries in a timely manner.
We are sincerely sorry for this inconvenience, and we would like to stress that we are in no means disregarding your inquiries. Your voice is heard. We are aware of the imports/exports that are stuck and the emails being sent regarding this.
However, we need to solve one problem at a time. We are trying to expedite each action to regain confidence from our beloved players. We would like to request your understanding that it may take some time for us to respond to your inquiries. We will continue to respond to all inquiries in due course and plan to strengthen our support team as well.
We apologize for any inconvenience this may cause to those who have been playing GensoKishi Online, and thank you for your continued support.
For those who have been banned for playing with multiple accounts or for cheating using BOTs, we will not lift the ban. We have proof of your actions. We check each ban to make sure we have not made mistakes, so if your ban isn't reversed it means we are sure.
Thank you for your continued support of the GensoKishi Project.
◆ Gensokishi Online -META WORLD- Community
Official Site : https://genso.game/
Twitter : https://twitter.com/genso_meta
Discord : https://discord.gg/gensometaverse
LINE : https://lin.ee/fRx2vvE
Telegram（English） : https://t.me/gensometamain
Telegram（Chinese text） : https://t.me/gensometazw
Telegram（Japanese） : https://t.me/gensometajpn
YouTube：https://www.youtube.com/channel/UCMi4wGMEWgC9VVps8d_NLDA
GensoKishi Online will continue to provide cryptogame enthusiasts with updates on this project.
Stay tuned here to get the latest on GensoKishi Online!