[Important] Refund Request Information for GensoKishi Online Android / iOS Service Termination

Thank you for playing GensoKishi Online.

Due to the termination of the Android and iOS versions of GensoKishi Online, we will begin accepting refund requests for eligible unused paid balances.

We sincerely apologize for the delay in publishing this announcement.
The notice took longer than expected as we needed additional time for confirmation and coordination with related parties.

If you wish to request a refund, please review the following information carefully and submit your application through the designated form.

■ Eligible Users
Users of the Android or iOS smartphone app version who purchased mMV or mROND via Google Play or App Store payment methods, and who still had paid mROND or paid mMV remaining in their account through those payment methods.

■ Refund Application Period
2026/5/20 – 2026/6/30

■ Scheduled Refund Processing Date
Refunds are scheduled to be completed by the end of July 2026.

■ Refund Application Form
*Applications will be accepted via Google Form.
(Form URL will be posted here)

■ Required Information for the Form
・Account information used to log in
・Wallet address linked to the game account
・Character name(s) on the account
・Bank account information for the refund transfer

※ Please provide accurate information to help us verify your account and process the refund smoothly.
※ We may contact you separately if additional confirmation is required.

We deeply apologize for the inconvenience caused to all players who supported the service.

Thank you for your understanding and continued support.

GensoKishi Online Operations Team