[Incident Report] Regarding the unstable wallet connection on the Marketplace

7/29/2025
[Incident Report] Regarding the unstable wallet connection on the Marketplace

Thank you for playing Gensokishi Online.

We have confirmed that some customers are currently experiencing an issue where they are unable to proceed past the "connection pending" state when attempting to connect their wallet on the Marketplace.
Our investigation revealed that this phenomenon occurs in the following environments:

  • Using the MetaMask browser on iPhone devices running iOS 18.5 or later.
  • Using the MetaMask browser on Android 15 devices.

We are currently working on a fix for this and expect to complete it by 3:00(UTC) on July 30.
If you need to complete a transaction urgently, we kindly ask that you proceed using a device other than those listed above, or on a PC.

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