ROND export feature currently undergoing maintenance & update on customer inquiry situation

Thank you for your continued support of GensoKishi Online. We apologize for the delay in providing you with an update regarding the topic addressed in the title.

We have found a bug with the ROND export function and have restricted the function ability since February 18, 2023 at 03:30 UTC. We apologize for the various repeated restrictions but we ask for your understanding and patience at this time.

We would also like to take this opportunity to apologize for the various processing congestions that have been occurring with NFT import and export, as well as MV / ROND imports.

There have been many inquiries about the current situation regarding the processing congestion since yesterday, and with the current amount of cancel inquiries received, we have decided to prioritize the cancelation process and refrain from replying to all inquiries due to our current support team’s capacity.

We are committed to examining all inquires sent to the support team, as well as reviewing all of the current processes that are stuck due to the congestion. After careful review, we will be canceling the processes one by one.

We will make a general announcement once we have completed all of the transaction cancellations on our website, and we would very much appreciate it if you could accept the announced news as a response to the various cancellation inquiries.

Thank you for your continued support of GensoKishi Online.

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