[Important] Regarding the NFT Import/Export Issues Occurred on July 1

7/4/2025
[Important] Regarding the NFT Import/Export Issues Occurred on July 1

Thank you for playing Gensokishi Online.

On July 1, 2025, due to an RPC response issue on the blockchain, the system failed to properly verify whether item import/export transactions via GensokishiOnline.Items were completed successfully. This led to the following two issues:

■Issue Summary

  1. Import Issue
    NFTs disappeared from the wallet, but the corresponding items were not delivered to the Dimensional Warehouse.
     
  2. Export Issue
    NFTs were successfully sent to the wallet, but the items remained in the Dimensional Warehouse.
    Furthermore, repeatedly attempting to export allowed users to receive multiple NFTs for the same item.

■Our Response

【１：Import Issue】
On July 4 from 2:00 to 3:00 UTC, we restored all undelivered items to users’ Dimensional Warehouses.
We sincerely apologize for the inconvenience.

【2：Export Issue】
For 112 accounts that received more NFTs than intended, we will temporarily lock the NFT Export function.
This lock will be applied around 6:00 UTC on July 7, 2025.

■How to Unlock the NFT Export Function

  1. When you access the NFT Export page, a list of items to return (and quantities) will be displayed.

  2. Please deposit those items in the Dimensional Warehouse.

  3. Revisit the Export page; a "Unlock" button will appear.

  4. Press the button to remove the listed items from your warehouse and lift the lock.

※ If your account has too many types of items to return and the list cannot be displayed properly, please contact our support team.
※ If you had to re-import the NFT due to this issue, we will reimburse the gas fees.
 Please contact us under the “Payment-related” category with the transaction hash.
※ As a token of our appreciation, users who complete the unlock process will receive 3 Cospaly Repair Tools (Right Hand).

We sincerely apologize for the inconvenience caused by this system and network issue.
Thank you for your understanding and continued support of Gensokishi Online.

◆ GensoKishi Online Community
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